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Lead Customer Service International (m/f/d)

K Line Europe GmbH is a manufacturer of orthodontic tooth correction trays known as "Clear Aligners" and other cosmetic dental products with headquarters in Düsseldorf.
 

For our company we are looking for a dedicated Lead Customer Service International (m/f/d*) on a full-time basis with immediate effect. We are growing and would like to ensure the operational effectiveness and performance of the Customer Satisfaction.

 

Your Benefits:
 

  • A friendly workplace with a bright team more than 15 different nationalities

  • A familiar working atmosphere

  • The chance to grow with your skills and to expand your knowledge in a promising industry

  • Free treatments for you and proper discount for your family and friends

  • Summer grill parties

  • Other corporate benefits

 

Your tasks:
 

  • You support and accompany the customers via telephone, e-mail and WhatsApp business and answer incoming questions

  • You are responsible for fast and effective processing of email requests, ensuring customer satisfaction

  • Coordinate between related issues between customer service and sales

  • You bring some initial customer service experience to the table

  • Creating an exceptionally friendly customer experience that customers won't find anywhere else

  • You bring a great deal of enjoyment in dealing with customers

  • You are empathetic and enjoy understanding and overcoming challenges

  • You are flexible, proactive and excel at working independently


Your Profile:
 

  • Experience in customer service

  • Fluent German and solid English skills

  • Structured work style, technical affinity and a high level of commitment

  • You have a courteous manner and a large portion of patience

  • You enjoy interacting with customers

  • You are flexible, proactive and distinguish yourself through your independent way of working
     

If you are interested in joining the K Line family, we look forward to receiving your application including cover letter, CV, references and earliest possible starting date as well as your salary expectations.

Robin Knijn

Robin is looking forward to your complete application!