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Lead Customer Service International (m/f/d)

K Line Europe GmbH is a manufacturer of orthodontic tooth correction trays known as "Clear Aligners" and other cosmetic dental products with headquarters in Düsseldorf.
 

For our company we are looking for a dedicated Lead Customer Service International (m/f/d*) on a full-time basis with immediate effect. We are growing and would like to ensure the operational effectiveness and performance of the Customer Satisfaction.

 

Your Benefits:
 

  • A friendly workplace with a bright team more than 15 different nationalities

  • A familiar working atmosphere

  • The chance to grow with your skills and to expand your knowledge in a promising industry

  • Free treatments for you and proper discount for your family and friends

  • Summer grill parties

  • Other corporate benefits

 

Your tasks:
 

  • You support and accompany the customers via telephone, e-mail and WhatsApp business and answer incoming questions

  • You are responsible for fast and effective processing of email requests, ensuring customer satisfaction

  • Coordinate between related issues between customer service and sales

  • You bring some initial customer service experience to the table

  • Creating an exceptionally friendly customer experience that customers won't find anywhere else

  • You bring a great deal of enjoyment in dealing with customers

  • You are empathetic and enjoy understanding and overcoming challenges

  • You are flexible, proactive and excel at working independently


Your Profile:
 

  • Experience in customer service

  • Fluent German and solid English skills

  • Structured work style, technical affinity and a high level of commitment

  • You have a courteous manner and a large portion of patience

  • You enjoy interacting with customers

  • You are flexible, proactive and distinguish yourself through your independent way of working
     

If you are interested in joining the K Line family, we look forward to receiving your application including cover letter, CV, references and earliest possible starting date as well as your salary expectations.

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Katharina Scholz

Katharina is looking forward to your complete application!