K Line Europe GmbH is a manufacturer of orthodontic tooth correction trays known as "Clear Aligners" and other cosmetic dental products with headquarters in Düsseldorf.
 

For our company we are looking for a dedicated Lead Customer Service International (m/f/d*) on a full-time basis with immediate effect. We are growing and would like to ensure the operational effectiveness and performance of the Customer Satisfaction.

 

Your Benefits:
 

• A friendly workplace with a bright team more than 15 different nationalities

• A familiar working atmosphere

• The chance to grow with your skills and to expand your knowledge in a promising industry

• Free treatments for you and proper discount for your family and friends

• Summer grill parties

• Other corporate benefits

 

Your tasks:
 

• You support and accompany the customers via telephone, e-mail and WhatsApp business and answer incoming questions

• You are responsible for fast and effective processing of email requests, ensuring customer satisfaction

• Coordinate between related issues between customer service and sales

• You bring some initial customer service experience to the table

• Creating an exceptionally friendly customer experience that customers won't find anywhere else

• You bring a great deal of enjoyment in dealing with customers

• You are empathetic and enjoy understanding and overcoming challenges

• You are flexible, proactive and excel at working independently

Your Profile:
 

• Experience in customer service

• Fluent German and solid English skills

• Structured work style, technical affinity and a high level of commitment

• You have a courteous manner and a large portion of patience

• You enjoy interacting with customers

• You are flexible, proactive and distinguish yourself through your independent way of working
   

If you are interested in joining the K Line family, we look forward to receiving your application including cover letter, CV, references and earliest possible starting date as well as your salary expectations.