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Main duties

 

• Respond to customer queries in a timely and accurate way, via phone, email or chat.

• Identify customer needs and help customers use specific features.

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

• Update our internal databases with information about technical issues and useful discussions with customers.

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.

• Follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share with our Product, Sales and Marketing teams.

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Your qualifications

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• Fluency in English.

• Familiarity with our industry or having a medical background is a plus.

• Ability to work independently and as part of a team.

• Excellent communication and problem-solving skills.

• Multi-tasking abilities.

• Bachelor’s degree.

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Your advantages

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• ​You become part of an ever-growing multinational team

• Flat hierarchy and an employees-first philosophy

• Part time (20-30h per week) or full time (40h per week)​

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If you see yourself in this position, don't hesitate to contact for any questions, or apply directly using the form below!

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Please attach your CV and all relevant documents.

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We are looking forward to your application!