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SPANISH SPEAKER -
C
AIRO, EGYPT (HYBRID)

(CUSTOMER SUPPORT
)

Welcome to K Line Europe

We are Europe's largest manufacturer of orthodontic clear aligners, headquartered in Düsseldorf, Germany, with branches and partners around the globe.
 

Main duties

 

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.

  • Identify customer needs and help customers use specific features.

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

  • Update our internal databases with information about technical issues and useful discussions with customers.

  • Share feature requests and effective workarounds with team members.

  • Inform customers about new features and functionalities.

  • Follow up with customers to ensure their technical issues are resolved.

  • Gather customer feedback and share with our Product, Sales and Marketing teams.

Your qualities

  • Ability to work independently and as part of a team

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

Your qualifications

  • Fluent in both Spanish & English 

  • Familiarity with our industry or having a medical background is a plus

  • Bachelor’s degree.

Your advantages

  • You become part of an ever-growing multinational team

  • Flat hierarchy and an employees-first philosophy

  • Part time (20-30h per week) or full time (40h per week)​

If you see yourself in this position, don't hesitate to contact for any questions, or apply directly using the form below!

Please attach your CV and all relevant documents.

We are looking forward to your application!

For our Customer Support department, we are searching for a highly motivated Spanish Speaker - Remote.


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